Accommodation Rules of Pension Agent

Arrival and Departure

Pension guests will be accommodated upon presentation of a valid identification document to the authorised person. Guest check-in is possible from 14:00 to 19:00. For children, the legal representative shall provide their full name and place of permanent residence.

The guest is required to pay for accommodation and related services according to the pension operator's current valid price list (or the price as of the confirmed reservation date) in advance upon arrival.

At the start of the stay, the guest accepts the room as free of defects; any defects must be reported immediately to the pension owner. If the room or other pension equipment is damaged during the stay, whether through negligence or intent, the guest is obliged to report the damage immediately.

The room must be vacated and the room cards (or keys to the bike/ski storage) handed over to the authorised person on the day the stay ends by 10:00 at the latest. If the room is not vacated and the cards properly returned by 10:00, the guest will be charged for another commenced day of stay.

If the guest hands over the room with incomplete or damaged equipment, the damage will be charged to them in full.

Motor vehicles may enter the pension only through both main entrance gates and park in the designated places, primarily in the car park at the front of the pension building. Leaving the engine running is not permitted.

During night and early morning hours, at the latest from 22:00 to 7:00, both main entrance gates are closed. If a guest wishes to leave the pension area during this time, they shall open the gate and then close it behind themselves. The guest waits until the gate is fully closed to ensure it is actually closed. For this purpose, the authorised person of the pension will authorise the mobile phone number provided by the guest to operate the entrance gates, or will lend the entrance gate remote control to the guest for the duration of the stay.

Rules of conduct for guests in the pension and rooms

Entry to the pension is strictly prohibited for persons under the influence of alcohol, narcotic or psychotropic substances, persons in quarantine, and persons with an infectious disease.

Smoking and lighting fires are strictly prohibited in all areas of the pension building, including the balcony.

Entering outside the designated areas is prohibited.

Children under 10 years of age may move around the pension premises and its surroundings only when accompanied by a person over 18 years of age who is responsible for the child.

It is prohibited to dispose of waste outside the designated places or otherwise pollute the environment.

The use of personal electrical appliances in the rooms is not permitted (this does not apply to appliances used for personal hygiene or to a laptop or tablet). The guest may not, without the consent of the pension owner, relocate equipment, make any modifications, or interfere with the electrical network or other installations.

In the event of damage to room equipment or common areas of the pension, or loss of cards/keys, the operator is entitled to demand appropriate financial compensation from the guest.

The guest has the right to connect their electronic devices to the Wi-Fi network in the rooms and in the common areas of the pension. The guest may not use the Wi-Fi connection for illegal activities and may not attack or otherwise alter the security measures of the network. However, the pension assumes no liability for any damage caused to the guest's computer or other electronic device used to connect to the network.

Responsibility for damage to health and property

Everyone is obliged to secure their belongings so as to prevent theft or damage, including items left in parked vehicles.

The pension operator has taken all measures to prevent damage to the health of guests. The operator is not responsible for the health of guests during normal operation; we therefore ask guests not to leave persons in their care unattended.

Every person present is obliged to immediately notify the owner or other pension staff of any danger of fire, a situation requiring police or medical intervention, and to do everything within their power to prevent the spread of fire or to avert the impending danger.

Emergency phone numbers:
• EMERGENCY CALL: 112
• AMBULANCE (FIRST AID): 155
• FIRE BRIGADE: 150
• POLICE: 158
• PENSION OWNER: +420 603 212 443

Other

Apartments are cleaned after guests depart. Linen and towels are laundered by the pension owner.

Drying large amounts of laundry on bathroom radiators is prohibited for safety reasons.

Hanging anything on window curtain rods or balcony door fittings is strictly prohibited.

Any defects must be reported immediately to the pension owner.

The number of persons in the room corresponds to the number of persons registered for accommodation. The guest undertakes to report their exact number upon check-in. Guests may not transfer the rooms intended for accommodation to another person without the pension's consent. A guest may receive visits from non-accommodated persons in the room only with the prior consent of the accommodation provider.

In the event of non-compliance with the operating rules, the operator is entitled to cancel the guest's accommodation and demand payment for services provided.

When leaving the room, the guest is obliged to switch off the lights and disconnect all electrical appliances (do not leave the card inserted in the energy saver located by the entrance door) and close the room door.

Guests are obliged to keep the main entrance to the pension closed throughout their stay.

Watching TV in the rooms is permitted only with the sound muted so as not to disturb neighbouring guests.

The accommodated guest hereby grants consent to the pension to process and retain their personal data, to the extent of the data provided, for the purpose of providing accommodation information and the registration of guests within the meaning of Act No. 565/1990 Coll., on Local Fees, and Act No. 326/1999 Coll., on the Stay of Foreigners in the Territory of the Czech Republic and on Amendments to Certain Acts. Further obligations of the guest and the accommodation provider regarding the maintenance of the registration book or house book are set out in the above-mentioned legal regulations.

These Accommodation Rules take effect on 1 November 2022.

This text was translated using AI; in case of any ambiguity or inaccuracy, the Czech version shall prevail.